Just few months prior to visiting Paris, I went to the Chanel Harrods concession to treat myself for my recent promotion at Burberry. I wanted to get myself a timeless Chanel brooch but the sales associate was not to keen on assisting and Harrods was closing in 10 minutes (inexcusable), so he claimed that the till was closed and I could not purchase the brooch at that moment. He suggested I should come back the next day to purchase it instead. As if I've had nothing else to do but shop all week?
Anyhow, I was left disappointed, discouraged and somewhat rejected. Yes I can't afford a Chanel bag or jacket, but that doesn't mean I shouldn't be treated any less? I went back the next day after work and of course, the brooch was sold out across London and the only availability of the product was in Paris. I didn't intend on travelling to Paris for a brooch, so I let it be.
To my surprise, I visited Paris with my friend Sam for his birthday. We decided to have a fancy day out and window shop around Avenue Montaigne. Us popping into Chanel was just to chance my luck and see if they had the brooch.
Of course it was very busy, buzzing with clients excitement, tourists face glowing over the beautiful visual merchandising (my face included) and just feeling the good vibe. A stark contrast to the environment at the Harrods concession. Even the sales team were friendlier and approachable. I just asked to see the brooches, but she kindly insisted I should take a seat, get comfortable over a hot beverage (it is January and cold) and she'll find a an associate to assist me and show me the brooches.
To my surprise, I found the brooch I initially wanted from Harrods! I got it and couldn't be any happier. The overall experience was so lovely, I've emailed the store manager to acknowledge both sales associates who offered us a warm service. It was only unexpected because we stated that we were just looking and not shopping, but even with that knowledge they still provided an outstanding service. Exactly how I always treat every client at Burberry, but Chanel has a mixed reputation when it comes with their client services.
(Photography by Sam Field)
